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Reseller help

Browser requirements / problems with the website

The Pudney website is optimised for a screen resolution of 800x600 and a bit depth of 256 colours. Settings higher than this are ideal. While the Pudney website can be used and viewed by any version 3.0 browser (Microsoft Internet Explorer, Mozilla Firefox, Opera), the way some non-Microsoft browsers interpret the formatting used can affect the speed with which the pages load. The site is still usable, but for best results it is recommended that you use a recent version of Microsoft Internet Explorer. If you are a reseller and you are accessing the "Resellers' area" and ordering system, we strongly recommend upgrading your browser to the latest version available to take advantage of some the advanced features of the site.

Microsoft Internet Explorer users on the Windows platform should visit the Microsoft downloads page to download and install the latest version. Alternatively, visit the Mozilla Firefox downloads page.

Users on the Macintosh platform should visit the Firefox downloads page to download and install the latest version, or simply use Safari.

If this doesn't solve your question or you need additional help, click the "Contact Pudney" link in the side menu and send us a message with the enquiry type "Website problem".

International customers

Except by special arrangement, Pudney & Lee Ltd. does not currently ship outside New Zealand. If you would like more information about becoming a Pudney reseller, click the "Contact Pudney" link in the side menu and send us a message with the enquiry type "Reseller application" or call a customer service representative on +64 4 586 6677.

What benefits are there for my company becoming a Pudney reseller?

Pudney & Lee Ltd offer you the "Pudney package", based on exclusivity of supply of the Pudney range of Consumer Electronic Accessories, and some unique features.

How do I become a Pudney reseller?

If you would like more information about becoming a Pudney reseller and gain access to our on-line ordering system, click the "Contact Pudney" link in the side menu and send us a message with the enquiry type "Reseller application" or call a customer service representative on (04) 586 6677.

First time user / ordering help

We've gathered so much information on this topic, we've made it its own menu item! Click on the "Ordering help" link in the side menu to find out all you ever wanted to know about ordering on the Pudney website.

I've forgotten my password. How can I find out what my password is?

if you have forgotten your password, we can send you your correct username and password by e-mail.

If you're a registered Pudney reseller, you can test this facility below. Enter your e-mail address and click "go" to continue.

E-mail address:

The e-mail address you enter must correspond to the e-mail address recorded in your profile details. The system will never send an e-mail to an unregistered e-mail address. This method helps to ensure that the right username and password details are sent to the right user.

My username and/or password don't seem to be working. What is wrong?

If you are an authorised Pudney reseller and your username and password are not working as expected, there are several reasons why the username and / or password you've entered may not be working.

  • Check to make sure your username and password are correctly typed. Remember your username and password cannot include spaces or non-alphanumeric characters. Your password is case-sensitive and must be 5 or more characters long.

    If your username and password are entered correctly and still aren't working;

  • Your username and password may not be entered into the system yet.
  • Your username and password may be entered, but the system may not have been picked it up yet. The system refreshes all new entries on a daily basis. You will be sent an e-mail with your username and password when your account has been activated. If your username and password still aren't working, click here to contact a Pudney representative.